Enhances customer experience with new integrated ownership app
The services currently available through the myChevrolet and OnStar RemoteLink® apps will be combined in 2016 to offer customers easier mobile access to roadside assistance, parking reminders, owner’s manual content, vehicle diagnostics, Wi-Fi® hotspot management and key fob commands such as remote start and door unlock.
The myChevrolet app, which will debut a new, customizable user experience, will be a platform for the growth of future mobile services.
“The myChevrolet app will be the most comprehensive vehicle app available – and will support the ownership experience over the life of the vehicle,” said Paul Edwards, vice president, Chevrolet marketing. “By integrating OnStar RemoteLink features into the myChevrolet app, we’re creating a one-stop-app for owners to manage their vehicle with one user profile and unified log-in.”
OnStar RemoteLink allows owners with an OnStar account to use their smartphone to unlock/lock doors, activate the horn and lights, and start the engine from any distance. Users can also check vehicle diagnostics such as fuel range, tire pressure and oil life, receive personalized retail offers through the AtYourService feature, and send directions to the vehicle’s navigation system. Customers with an OnStar 4G LTE-equipped vehicle can manage their Wi-Fi hotspot and data plan.
Chevrolet owners used the OnStar RemoteLink app more than 50 million times in 2015, totaling more than 6 million requests in the month of November alone.
The myChevrolet app will integrate the RemoteLink features while still offering the ability to contact roadside assistance, schedule maintenance, access the vehicle owner manual and set parking reminders. Users will be able to customize the app home screen by ordering the tabs they use most often and removing those they don’t use.
The inclusion of the RemoteLink features into the myChevrolet app is part of an overarching redesign of the Chevrolet Owner Center experience to make vehicle management and ownership seamless. Beginning next year, my.chevrolet.com will allow customers to manage their OnStar account, along with tracking vehicle service history, scheduling maintenance and checking vehicle information.
The myChevrolet app will be available on select 2010 and newer retail Chevrolet vehicles in the U.S. and Canada. To access the full set of app features, users will need to activate their OnStar service and agree to the Terms and Conditions. For more information about OnStar plans visit: www.onstar.com/plans-pricing.html
Founded in 1911 in Detroit, Chevrolet is now one of the world's largest car brands, doing business in more than 115 countries and selling around 4.8 million cars and trucks a year. Chevrolet provides customers with fuel-efficient vehicles that feature engaging performance, design that makes the heart beat, passive and active safety features and easy-to-use technology, all at a value. More information on Chevrolet models can be found at www.chevrolet.com.
OnStar, a wholly owned subsidiary of GM Holdings LLC (“GM”) that launched in 1996, offers in-vehicle safety, security, diagnostic, navigation, and connectivity services in Chevrolet, Buick, GMC, Cadillac, Opel and Vauxhall models, including Automatic Crash Response, Stolen Vehicle Assistance, Turn-by-Turn Navigation, RemoteLink mobile app and 4G LTE Wi-Fi. OnStar has more than 7 million subscribers in North America, Europe, China and Brazil. In 2015, OnStar recorded its 1 billionth customer interaction, topped more than 2 million 4G LTE Wi-Fi equipped-vehicles, and launched in Opel/Vauxhall.